We lost our mother four years ago
and our experience with the funeral director was one that was very positive and actually lead my family back to him when my father passed this last December. The only disappointment at our mother’s service was the Pastor we chose to officiate. The service was completely impersonal and as difficult as this loss was, it almost made it even more uncomfortable for my family to endure.
When my sister and I lost our father, we returned to our funeral director and requested a pastor who could personalize the service, allowing for a better experience. He advised us we would need to complete a lengthy questionnaire, but it would be well-worth our time and efforts. He was absolutely right! Our father was a man of great character and the 6-page questionnaire required detailed information. We were happy to complete the form with the expectation our Pastor, a complete stranger to our father, may be able to capture his personality and bring it forth during the services. Pastor Rick exceeded our expectations beyond comprehension. He was extremely prompt in his communication and once he received our responses, he quickly arranged to make a personal visit to our home. Pastor Rick is a very approachable and warm man that made a very difficult situation easier for us to handle. It was as if we’d known him for years and was a close family friend. He was so kind and placed us at ease. In fact, Pastor Rick repeated how much he would have liked to have met our father and how he would have enjoyed being a part of his life. He even copied one of our father’s recipes that was mentioned in the questionnaire and stated how much he looked forward to cooking one of our favorite delicacies. Pastor Rick allowed us to reminisce about our father for three hours, never rushing us and always remaining so present in our company. During such a difficult time, there were tears, but he brought us laughter as well from his dynamic personality.
Pastor Rick incorporated all of our conversation in a beautifully written and illuminated service. I believe he put everyone in attendance at ease and truly kept everyone engaged throughout the entire service. This was confirmed following the services as all of our friends and family abundantly complimented his role in our father’s celebration of life. He was able to balance the tears with laughter and that is a true craft. Pastor Rick even had lunch with us following the services.
Pastor Rick did not end our relationship that day. Instead, he kept in touch with us and sent grievance manuals to help us cope with this tremendous loss in our life’s. Pastor Rick is a great man and we consider him a friend as he spent countless hours reviving our father’s legacy.